Returns & Refunds

We strive to ensure that our products are of the highest quality. If for any reason you are not satisfied with your purchase you should inform us straight away and in any event within 14 calendar days of delivery to you. For items that have not been personalised, customised or made to order, you have a right to cancel the contract within 14 calendar days and up to a further 14 calendar days from cancellation to return the item. Simply return the item to us, unused, with its original packaging and the receipt, retaining a note of the number of the receipt for your own records, and obtain proof of postage. You will be responsible for the cost of returning the items. Refunds will be processed within 14 calendar days of receiving the returned item. If you suspect your item to be faulty, please contact us to discuss as we will arrange returns where items are faulty or there has been an error on the part of OliMoto ltd

In the case of personalised, customised or made to order items, please inspect the goods on delivery and inform us immediately, and in any event within 14 calendar days, of any suspected fault or discrepancy. We shall be happy to discuss any suspected fault or error on our part and arrange returns for inspection. Subject to our right to refuse to do so if no fault or error is found and your returning the item unused, we will provide you with your choice of a full refund, agreed alterations, or exchange.

Cancellation right

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order, special orders or any items to clear). However, you will need to notify us if you wish to cancel your contract by contacting us. A reply email or returns number must be obtained and included with the returned item. All items not required are subject to a 30% restocking fee.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract and this has been verified, any sum debited to us from you will be re-credited to your account (less any deductions) within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty goods up to a maximum of the original postage price. All items returned must be sent with proof of delivery and must have been cleared for returning by ourselves.